Terms of Service
By engaging Carylis Palacios’ services, you agree to the following terms of service:
Social Media Content
- Optimization & Adaptation: Content can be optimized and adapted for up to two additional platforms, and reposted across unlimited platforms.
- Video Content:
- Proportion: Up to 25% of the total social media content created will be video-based.
- Format & Length: Determined based on the brand’s strategy and requirements.
- Carousel Posts:
- Proportion: Up to 25% of the total social media content will consist of carousel posts.
- Format & Length: Tailored to the brand’s strategy and needs.
- Photography and Other Content:
- Proportion: The remaining 50% of the social media content will be composed of simple photography.
- Additional Requests: Any extra requirements, including more videos or complex designs, may incur additional fees.
- Customization and Strategy:
- Flexibility: The length and format of all content pieces will be at our discretion, ensuring alignment with the overall strategy and specific requirements of the brand.
Graphic Design and Videography
- Included Services:
- Caption creation
- Minimalist design
- Basic video editing
- Client Responsibilities:
- Photography: The client must provide original photography or purchase it if needed. This cost is not included.
- Stock Footage: We will use free stock footage if needed. However, we won’t be liable for IP reclamations or any issues related to the use of stock footage.
- Excluded Services:
- Picture manipulation
- Complex videography
Profile Optimization
- Scope: Optimization available for up to three social media platforms.
Task Requests
- Available Tasks:
- Profile optimization
- SEO
- Email list management
- Turnaround Time: Standard turnaround is 1–2 days. Complex tasks may require additional time.
Meetings
- Frequency: Meetings can be divided into two bi-weekly sessions for convenience.
Blog Posts
- Length & Division: Longer posts (up to 1,000 words) can be divided into two 500-word posts if needed.
CMS Platforms
- Supported Platforms: WordPress, Shopify, and Squarespace.
Email Platforms
- Supported Platforms: Mailchimp, Klaviyo, Constant Contact, and SendFox.
Social Media Platforms
- Supported Platforms: LinkedIn, Instagram, Facebook, Pinterest, and Twitter.
Delivery Format
- Discretion: Selection of format or medium for deliverables will be at Carylis Palacios’ discretion, based on practicality and convenience.
Billing Cycle and Contract Period
- Commencement: Content planning and creation commence during the billing cycle, but publishing may occur post-cycle.
- Termination: Either party may terminate the service at any time.
- Reimbursement: Terms are negotiable and may be partial. No reimbursement for content already created or delivered.
Additional Costs
- Client Responsibility: Any costs not covered by our services must be borne by the client.
Delivery Dates
- Contingency: Delivery dates depend on the client’s timely provision of necessary assets or access. Client delays will be their responsibility.
Payment Delays
- Impact: Delays in payment may result in delayed production of deliverables. Responsibility for such delays lies with the client.
Force Majeure
- Liability: Carylis Palacios is not responsible for delays or failures in performance due to circumstances beyond reasonable control.
Confidentiality
- Commitment: Both parties agree to maintain the confidentiality of all shared information. Disclosure to third parties is prohibited unless agreed upon.
Portfolio Rights
- Usage Rights: Carylis Palacios may list/display the client as a customer and use the work for portfolio, marketing, and promotional purposes without compensation to the client.
Intellectual Property Rights
- Ownership: All intellectual property rights for work produced remain with Carylis Palacios, unless otherwise agreed in writing.
- Commercial Use Rights: Clients are granted non-exclusive, worldwide, royalty-free rights to use produced materials for commercial purposes unless otherwise agreed in writing.
Dispute Resolution
- Process: Parties agree to engage in good faith negotiations, seek mediation or arbitration if necessary, before litigation.
Limitation of Liability
- Scope: Carylis Palacios will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/revenues.
Governing Law
- Jurisdiction: The agreement is governed by the laws of the jurisdiction of Soacha (Colombia) in which Carylis Palacios operates.
Amendments
- Updates: Terms of service may be updated at Carylis Palacios’ discretion. Significant changes will be communicated, and continued use of services signifies acceptance of revised terms.
Data Protection
- Commitment: Carylis Palacios is committed to protecting and respecting client privacy, ensuring personal data is handled in accordance with applicable data protection laws.
Proposal and Contract
- Details: Each engagement’s terms of service will be detailed in a proposal and contract, mutually agreed upon and signed by both parties, outlining the scope, deliverables, timelines, and specifics of the engagement.
Please review these terms and contact us at hello@carylispalacios.com if you have any questions or need further clarification.