Terms of Service

By engaging Carylis Palacios’ services, you agree to the following terms of service:

Social Media Content

  • Optimization & Adaptation: Content can be optimized and adapted for up to two additional platforms, and reposted across unlimited platforms.
  • Video Content:
  • Proportion: Up to 25% of the total social media content created will be video-based.
  • Format & Length: Determined based on the brand’s strategy and requirements.
  • Carousel Posts:
  • Proportion: Up to 25% of the total social media content will consist of carousel posts.
  • Format & Length: Tailored to the brand’s strategy and needs.
  • Photography and Other Content:
  • Proportion: The remaining 50% of the social media content will be composed of simple photography.
  • Additional Requests: Any extra requirements, including more videos or complex designs, may incur additional fees.
  • Customization and Strategy:
  • Flexibility: The length and format of all content pieces will be at our discretion, ensuring alignment with the overall strategy and specific requirements of the brand.

Graphic Design and Videography

  • Included Services:
  • Caption creation
  • Minimalist design
  • Basic video editing
  • Client Responsibilities:
  • Photography: The client must provide original photography or purchase it if needed. This cost is not included.
  • Stock Footage: We will use free stock footage if needed. However, we won’t be liable for IP reclamations or any issues related to the use of stock footage.
  • Excluded Services:
  • Picture manipulation
  • Complex videography

Profile Optimization

  • Scope: Optimization available for up to three social media platforms.

Task Requests

  • Available Tasks:
  • Profile optimization
  • SEO
  • Email list management
  • Turnaround Time: Standard turnaround is 1–2 days. Complex tasks may require additional time.

Meetings

  • Frequency: Meetings can be divided into two bi-weekly sessions for convenience.

Blog Posts

  • Length & Division: Longer posts (up to 1,000 words) can be divided into two 500-word posts if needed.

CMS Platforms

  • Supported Platforms: WordPress, Shopify, and Squarespace.

Email Platforms

  • Supported Platforms: Mailchimp, Klaviyo, Constant Contact, and SendFox.

Social Media Platforms

  • Supported Platforms: LinkedIn, Instagram, Facebook, Pinterest, and Twitter.

Delivery Format

  • Discretion: Selection of format or medium for deliverables will be at Carylis Palacios’ discretion, based on practicality and convenience.

Billing Cycle and Contract Period

  • Commencement: Content planning and creation commence during the billing cycle, but publishing may occur post-cycle.
  • Termination: Either party may terminate the service at any time.
  • Reimbursement: Terms are negotiable and may be partial. No reimbursement for content already created or delivered.

Additional Costs

  • Client Responsibility: Any costs not covered by our services must be borne by the client.

Delivery Dates

  • Contingency: Delivery dates depend on the client’s timely provision of necessary assets or access. Client delays will be their responsibility.

Payment Delays

  • Impact: Delays in payment may result in delayed production of deliverables. Responsibility for such delays lies with the client.

Force Majeure

  • Liability: Carylis Palacios is not responsible for delays or failures in performance due to circumstances beyond reasonable control.

Confidentiality

  • Commitment: Both parties agree to maintain the confidentiality of all shared information. Disclosure to third parties is prohibited unless agreed upon.

Portfolio Rights

  • Usage Rights: Carylis Palacios may list/display the client as a customer and use the work for portfolio, marketing, and promotional purposes without compensation to the client.

Intellectual Property Rights

  • Ownership: All intellectual property rights for work produced remain with Carylis Palacios, unless otherwise agreed in writing.
  • Commercial Use Rights: Clients are granted non-exclusive, worldwide, royalty-free rights to use produced materials for commercial purposes unless otherwise agreed in writing.

Dispute Resolution

  • Process: Parties agree to engage in good faith negotiations, seek mediation or arbitration if necessary, before litigation.

Limitation of Liability

  • Scope: Carylis Palacios will not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits/revenues.

Governing Law

  • Jurisdiction: The agreement is governed by the laws of the jurisdiction of Soacha (Colombia) in which Carylis Palacios operates.

Amendments

  • Updates: Terms of service may be updated at Carylis Palacios’ discretion. Significant changes will be communicated, and continued use of services signifies acceptance of revised terms.

Data Protection

  • Commitment: Carylis Palacios is committed to protecting and respecting client privacy, ensuring personal data is handled in accordance with applicable data protection laws.

Proposal and Contract

  • Details: Each engagement’s terms of service will be detailed in a proposal and contract, mutually agreed upon and signed by both parties, outlining the scope, deliverables, timelines, and specifics of the engagement.

Please review these terms and contact us at hello@carylispalacios.com if you have any questions or need further clarification.

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